It can get a bit confusing, that's why we've made these tables to help you out.ĥ-10 business days to Asia / Oceania (Australia / New Zealand) with trackingġ0-20 business days worldwide with trackingĥ-10 business days to Europe with trackingġ0-20 business days worldwide with tracking Speed and charges of shipping depend on product type, product origin and shipping destination. Majority of our jewelry will be shipped out from Zurich Switzerland.Antler and fossil works will be shipped out either from Zurich Switzerland or Shanghai China as our antler raw material comes from pristine mountain slopes of Jangbeak Mountains (meaning Perpetually-White Mountains) at China/North Korea border and our Mammoth Ivory fossils are legally sourced from Russia's Permafrost. After order fulfillment, you will receive an email with tracking information. Jewelry containing precious gemstones, gold, large antler, fossil or bone works and customization will need additional production time.Ībove time estimate does not include weekends or public holidays. We will resize or replace any ring that we have crafted to an incorrect size from what was ordered due to our error.įor all other sizing increase or decrease request, please contact us for assistance. Shipments returned to us without proper paperwork, customs declarations or with duties, taxes or freight charges owing will not be accepted and will be returned to sender. This warranty does not cover damages incurred due to a lack of proper care. Please contact us immediately if you notice any defects or damage in your item. Cracks on fossil, antler, leather and gemstones.Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Some examples of common jewelry issues that would not be considered manufacturing defects include: Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. We do not provide warranties product loss or theft.We reserves the right to set limitations according to the value and nature of the stone that is to be set.
If a stone becomes loose or falls out, we will reset the stone free of charge, provided that the stone is not missing.
For after care of such jewelry, please refer to our After Care page.